A substantial number of policy and administrative reforms were attempted in India during the 1990s and early 2000s in response to failures of state and national governments to translate economic growth into social and eco- nomic well-being for the majority of citizens. Many of these reforms con- centrated on making the government more responsive to citizen demands and more transparent in its operations. Indian has used several potential of technology-enabled service reforms to improve the quality of service delivery in general to reduce the prevalence of corruption in service delivery.
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