During the 90’s India underwent a series of reforms in response to a failure of the government to translate economic growth into improving the social and economic quality of life for it’s citizens. A big priority became transparency, particularly using technology to enable citizen access to government actions in order to promote the ability for citizens to benefit more directly from government action, while also promoting transparency. As a result of the computerization of India’s Government there was a dramatic reduction in communication costs, as well as a significant decrease in many instances of corruption in their government. Although there are some adverse effects (such as the ability to deliver social benefits to each individual effectively, especially those without access to the internet) the study found that increased internet presence of a government is helpful is decreasing instances of corruption, as well as improving government service delivery.
Good summary. Though I didn’t see the emphasis on communication costs or increased internet presence in the article.