What I found interesting in this chapter was the ability of technology-enabled service reforms to reduce the susceptibility of government services to corruption. I thought this was intriguing because it could imply that the worldwide rise of modern technology is resulting in a subsequent decrease in states’ susceptibility to corruption.
And on a different note, perhaps the existence of technology services could be factored into corruption indicators, as their existence tends to thwart corruption.
Finally, I thought it was interesting that these book chapters tacitly emphasized a need to analyze corruption at the agency and/or state level. I found this very similar to the literature I’m using for my project on bureaucratic capacity, as both highlight the important differences of performance between states or agencies and what it means for government effectiveness.